Privacy Policy
The company Debongout (as defined in Article 1 below), operating under the Debongout brand, offers decorative items and accessories for sale on its website www.debongout-paris.com, on its future mobile applications and soon in its physical stores. In order to offer, sell and deliver its products, Debongout collects personal data from users of its website, its mobile applications and its customers during purchases made in physical points of sale. The purpose of this privacy policy is to inform users of the means implemented to collect, consult, process and store users' personal data. Debongout, as data controller, undertakes to comply with the provisions of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data. The customer is informed that certain data must be collected by Debongout in order to be able to provide its services. If the client does not wish to provide this data, Debongout will not be able to provide its services. This privacy policy ("Policy") may be modified at any time by Debongout, in particular to comply with any regulatory, jurisprudential, editorial, or technical developments. The user must refer to the latest version of the Policy before browsing.
1. The Data Controller
The data controller, who collects personal data and implements data processing is: Debongout, a simplified joint-stock company with capital of €1,000, registered with the Paris Trade and Companies Register under number 843 975 061, whose registered office is located at 44, rue des Vinaigriers in Paris (75010), France.
2. Collection of personal data
Debongout may collect users' personal data on the website www.debongout-paris.com, on its mobile applications, and during purchases in Debongout stores. The personal data that may be collected is as follows:
- user account data: namely the data that the User provides when creating an account by completing the registration form (first name, last name, billing and delivery postal addresses, email address, mobile phone number, password for logging into the customer account);
- personal data of the user when the user enters them in his customer account: date of birth;
- transaction data: means the data that the user provides when making purchases, information relating to orders placed and returns such as their telephone number, address, email address and information relating to their means of payment;
- exchanges made with customer service;
- browsing data: refers to the data that the Publisher collects when the User browses the Site and applications, such as the date and time of connection and/or browsing, browser type, browser language, IP address, location data and geolocation. Data relating to payment methods (credit card number, expiration date, authorization number, security code) are collected directly by our service providers Shopify and PayPal. Third-party providers of applications, tools, gadgets and plug-ins on our website and mobile applications, as well as the networks on which we publish editorial and promotional content (such as Facebook and Instagram) may also use automated means, linked to interests and context, to collect user data (interactions with functions and profiling of online activity). This data is collected directly by these service providers and/or third parties and is subject to their policies. To the extent permitted by applicable law, Debongout is not responsible for the practices of these service providers and third parties. Certain services may be impaired or inaccessible without consent to the collection of data mentioned in this Privacy Policy.
3. Purposes of collecting personal data
Data collected through the use of the application site or in physical stores is processed for the purposes described in the table below. Current regulations protect the privacy of users and require any data controller to be able to demonstrate a legitimate basis for said processing. The regulations thus provide among the legal bases for processing:
- the performance of a contract to which the data subject is a party, such as a sales contract. Thus, certain personal data of the customer are necessary to deliver the goods, manage the customer account and make returns;
- compliance with a legal obligation, particularly accounting, through the retention of invoices;
- the prior consent of the person concerned;
- the legitimate interest of the data controller, while respecting the rights and freedoms of users. Thus, improving the customer experience or preventing fraud may justify data collection.
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Purposes of processing |
Use of data |
Legal bases for processing |
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Management of product orders and sales and provision of services; management of complaints, withdrawals and product returns |
Use of data to provide products and services (shopping cart and orders; sale, return and refund of purchased products) |
The execution of a contract concluded between the client and the professional |
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Carrying out transactions, particularly payment transactions |
Our payment service providers (Shopify and PayPal) use payment method information when processing payment for each order. This data may also be used to prevent fraud when paying for the order and/or manage unpaid amounts after the order is placed. |
The execution of a contract concluded between the client and the professional |
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Creation and management of customer account |
The personal data of a customer registered on the website are used (email address, password) |
- The execution of a contract concluded between the client and the professional - Compliance with a legal obligation |
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Deliveries of ordered products |
Personal data (contact details, email address) are used to ensure deliveries |
The execution of a contract concluded between the client and the professional |
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Administer the website and combat fraud |
Personal data (cookies) to update and enhance our Website and to combat internet fraud. |
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After-sales service: exchanges with customer service |
Personal data is used to interact with customers. As such, communications between customer service and the customer via phone or chat may be recorded to improve service quality. The customer may object to this at any time. |
The execution of a contract concluded between the client and the professional |
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Participation in special events (such as contests, games, prize draws, offers) and participation in the loyalty program excluding online gambling and games of chance subject to approval by the Online Gaming Regulatory Authority |
Personal data is used, including purchase information, to administer participation in various special events, as well as the loyalty program. |
- The execution of a contract concluded between the client and the professional (game rules) - The legitimate interest of the data controller in order to offer preferential offers. |
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Operate, evaluate and improve products and services and user experience (in particular to develop new products and services, analyze the customer base; perform data analysis, accounting and auditing), profiling. |
Personal data is used to evaluate and improve products and services, and to improve the customer experience, products and services offered by Debongout, through statistical operations and analyses of anonymized customer behavior, and measurement of website and mobile application traffic. |
The legitimate interest of the data controller in order to offer products and services adapted to the needs of customers |
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Send newsletters and special offers on condition that the user checks the box expressing their acceptance, provided for this purpose, when registering for the Services. |
Personal data is used to inform customers about our products and services and to personalize the products offered on social networks. |
The legitimate interest of the data controller in order to offer products and services adapted to the needs of customers. |
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Fulfill the obligations arising from all contracts or agreements binding Debongout to its customers. |
Personal data is used to inform customers about our products and services and to personalize the products offered on social networks. |
The legitimate interest of the data controller in order to offer products and services adapted to the needs of customers and consent (check box). |
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Analyze website visits and their frequencies, audience measurements, studies, statistics, surveys (cookies) and improve the user experience on the website and mobile applications. |
Personal data, including cookies, are collected to understand the use of the Website and its mobile applications. |
The legitimate interest of the data controller in order to offer products and services adapted to the needs of customers. |
Debongout does not share any personal data with third parties for commercial purposes. Users can modify their personal data and withdraw their consent at any time by logging into their customer account.
4. Providers with access to users’ personal data
The personal data collected is transmitted to Debongout's service providers, who may process it on behalf of Debongout (subcontractors) and/or on their own behalf (data recipients). The recipients of the data are:
- Shopify and PayPal, payment providers
- any police or administrative authority in the context of legal requisitions concerning the fight against fraud
- customs services and providers in the event of delivery abroad. Debongout's subcontractors may have access to the data collected for:
- preparation, shipping of orders and return of products
- improving the content of websites and mobile applications
- technical maintenance and development operations for Debongout's website, mobile applications and internal applications, including entities that execute orders and provide web hosting, information storage, email service providers, as well as analysis and tag management services, such as Google Analytics. For more details on these analysis services and how to object, we invite you to consult the following site:
* Google Analytics: https://support.google.com/analytics/answer/6004245?hl=fr Debongout may also share the personal data of customers who have a customer account in its physical stores. Their access is limited to orders placed by the customer.
5. Users’ rights over their personal data
In accordance with Articles 14 to 22 of Regulation 2016/679 of 27 April 2016, any natural person using the Debongout website (www.debongout-paris.com) or mobile applications has the right to exercise the following rights:
- A right of access, rectification and deletion of the data collected,
- A right to object to the processing of your data
- A right to restriction of processing,
- A right to the portability of the data collected
- May formulate directives relating to the conservation, deletion and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978 Finally, if Debongout detects a violation of personal data likely to generate a high risk for the rights and freedoms of its users, it undertakes to inform the users concerned as soon as possible. The user can exercise all of these rights by logging into his customer area, by contacting customer service at dataprivacy@debongout-paris.com or by simple mail to Debongout – Customer Service, 4 rue Martel, building C left, 75010 Paris France. The user must imperatively attach proof of identity to his request. In the event of no response or an unsatisfactory response, the user may contact the supervisory authority of their country of residence, for France, the CNIL: https://www.cnil.fr/
6. Transfer of personal data outside the European Union
Debongout customers' personal data may be transferred to Debongout SAS's foreign subsidiaries so that these customers can benefit from the same experience in future Debongout stores or websites located abroad. This transfer will be carried out under the European Commission's standard contractual clauses.
7. Data retention period
User data will not be retained beyond the period strictly necessary for the purposes pursued as stated herein and in accordance with applicable regulations and laws. In this regard, data used for prospecting purposes may be retained for a maximum period of 3 years from the closure of the user's account or the last contact with the prospect concerned. User data is deleted when the retention periods expire. However, data may be archived beyond the periods provided for the purposes of research, identification, and prosecution of criminal offenses for the sole purpose of allowing, as needed, the provision of this data to the judicial authority. Archiving implies that this data will be anonymized and will no longer be available online but will be extracted and stored on a separate and secure medium.
8. Security measures for personal data collected
As data controller, Debongout undertakes to take all necessary precautions to preserve the security and confidentiality of data, and in particular, to prevent it from being altered, distorted, or accessed by unauthorized third parties. Debongout has entered into service provision contracts with partners with proven expertise in the field of data protection. All data is hosted in France or the European Union.
Payment provider
Payment for purchases on the website and our mobile apps is made either via PayPal or through the secure platform of our payment service provider Shopify. Debongout does not have access to customer payment data.
However, the user can choose to save their payment card details in their customer account. This data is not stored with Debongout, but with Shopify and/or PayPal. The user can modify or delete this banking data at any time by logging into their customer account.
9. Cookies, TAGS and trackers
When browsing our website and mobile applications, information relating to the navigation of the user's terminal (computer, tablet, smartphone, etc.) may be recorded through files called "Cookies". The cookie makes it possible to track navigation or analyze user behavior, and in particular:
- to measure the traffic to our website and our application, as well as their content;
- to save information relating to the customer account when the user is logged in;
- save the shopping cart;
- to personalize the display of content accessible to the user. The user can modify his preferences regarding cookies, through the navigation software used: The user can modify his preferences regarding cookies, through the navigation software used:
- Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html,
- Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
- Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies,
- Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies,
- iOS: https://support.apple.com/fr-fr/HT201265
- Android: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DAndroid&hl=fr The user can also oppose the deposit of cookies by the website http://www.youronlinechoices.com/fr/controler-ses-cookies/.
10. Social networks
Debongout's official Facebook and Instagram accounts may allow users to post their content. Users are informed that content published on these social networks may be viewed by any third party, and that increased vigilance is required from users when providing certain personal data on these sites or applications, such as financial data, an address, or any sensitive data. Debongout is in no way responsible for any possible damages caused by third parties due to or resulting from the publication of their personal data by users.
11. Links to Third Party Sites
The website and mobile applications may provide links to websites, applications, and services other than those of Debongout, which may be operated by third-party companies. Debongout is not responsible for the processing of personal data by these third-party sites. Users should consult their personal data protection policies.
