T&Cs and T&Cs
Terms and Conditions of Sale and Use
Last updated: April 2026
www.debongout-paris.com (the "Site") is published by Société Debongout, a simplified joint-stock company with a capital of €1,343, whose registered office is located at 10 rue de la Bourse 75002 Paris, France, registered with the Bobigny Trade and Companies Register under number 843 975 061, with intra-community VAT number FR58843975061 (hereinafter "Debongout SAS").
I. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
The general terms and conditions of sale (the "GTC") detailed below apply to all product orders (the "Products") placed via the Site with Debongout SAS by any person (the "Customer").
The Customer must read the GTC prior to any order (the "Order"), the GTC being available on the Site. Debongout SAS reserves the right to adapt or modify these GTC at any time. However, the version of the GTC applicable to any sale is that appearing online on the Site at the time of the Order. Consequently, placing an Order requires the Customer's full and unreserved prior acceptance of the GTC by clicking on the "I accept the general terms and conditions of sale" button.
II. INFORMATION ABOUT THE SITE AND SITE ACCESSIBILITY
The Site is accessible to all internet network users generally 24/7, except for interruptions, scheduled or not, by Debongout SAS or its service providers, for maintenance and/or security purposes or in cases of force majeure (as defined below). Debongout SAS cannot be held responsible for any damage, of whatever nature, resulting from the unavailability of the Site caused by a third party or a case of force majeure.
Debongout SAS does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without failure or interruption. Debongout SAS cannot be held responsible for data transmission, connection or network unavailability problems for which it is not responsible.
Debongout SAS reserves the right to evolve the Site, for technical or commercial reasons.
III. SITE REGISTRATION
The Customer may register on the Site beforehand by creating an account containing the Customer's information (the "Account").
The Customer receives a registration confirmation email.
When creating their Account, the Customer must ensure the accuracy and completeness of the data they provide. The Customer is obliged to always update their personal information. In the event of an error in the recipient's contact details, Debongout SAS cannot be held responsible for the impossibility of delivering Products.
By registering on the Site, the Customer declares and guarantees to Debongout SAS that they are of legal age and have the legal capacity to contract.
The Customer may at any time delete their account by contacting Debongout SAS at the email address: hello@debongout-paris.com
IV. PRODUCTS
The Products offered for sale are those described on the Site on the day of the Customer's consultation of the Site, within the limits of available stock. This information is updated automatically in real time. In the event that a sale is made for a Product indicated as available by mistake, Debongout SAS will offer a replacement product or a refund of your Order.
The Products available on the Site are of two categories: new Products or vintage Products. For the second category, the Customer understands that these are second-hand products which may therefore have slight defects or signs of wear as specified in the Product description and/or Product photographs.
V. ORDERS
Placing an Order on the Site is subject to compliance with the procedure established by Debongout SAS on the Site, comprising successive steps leading to the validation of the Order.
The Customer may select as many Products as they wish, which will be added to the cart (the "Cart"). The Cart summarizes the Products chosen by the Customer, as well as their prices, taxes, and related fees. The Customer may freely modify the Cart before validating their Order. Validation of the Order constitutes confirmation of the Customer's acceptance of the GTC, the Products purchased, their price, and associated taxes and fees.
A confirmation email summarizing the Order (Product(s), price, quantity, etc.) will be sent to the Customer by Debongout SAS. For this purpose, the Customer formally accepts the use of email for Debongout SAS to confirm the content of their Order. Invoices are available upon request, by sending an e-mail to hello@debongout-paris.com
VI. LIMITED PRODUCT AVAILABILITY
Debongout SAS reserves the right to withdraw any Product displayed on the Site at any time and to replace or modify any content or information appearing thereon.
Debongout SAS cannot be held liable to the Customer or a third party for the harmful consequences of withdrawing a Product from the Site, or of replacing or modifying any content or information appearing on this Site.
VII. PRICES AND PAYMENT METHODS
Product prices are indicated on the Site in euros, including VAT and shipping costs, but excluding customs duties and other taxes for shipments outside the European Union. For shipments outside the European Union, if applicable, customs duties and other taxes must be paid by the Customer directly to the carrier.
All displayed prices are calculated and include the value added tax (VAT) applicable in France.
Debongout SAS reserves the right to modify its prices at any time but Products will be invoiced based on the rates displayed at the time of payment of the Order.
Payment for purchases can be made either via Paypal, via our payment provider Shopify's secure platform, or via our installment payment provider Alma.
The Seller offers its Customers Alma's credit service for the settlement of their purchases and the execution of payment. This is subject to the Customer's acceptance of Alma's GTC or the credit agreement proposed by Alma.
Any refusal by Alma to grant credit for an order may result in its cancellation.
Any termination of the GTC linking the Customer and the Seller entails the termination of the GTC or the credit agreement between Alma and the Customer.
Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.
- Purchase amount: only purchases with a minimum amount of €100 and a maximum amount of €2000 are eligible for payment with Alma
- Fees: when paying in installments with Alma, the Customer does not pay fees.
Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the Civil Code - Termination: Any termination of the GTC linking the Seller and the customer entails the termination of the GTC between Alma and the customer.
For any information concerning Paypal, the customer can consult the following website: https://www.paypal.com.
For any information concerning Shopify, the Customer can consult the following website: https://www.shopify.com/fr/paiements
The Customer expressly acknowledges that validating the Order obliges them to pay the price of the Products.
The data recorded and kept by Debongout SAS constitute proof of the Order and all sales made, unless disputed by the Customer. Unless disputed by the Customer, the data recorded by Paypal, Shopify or Alma constitute proof of any financial transaction between the Customer and Debongout SAS.
VIII. DELIVERY
Deliveries are provided to the destinations offered on the Site and operated by the service providers available according to the options offered at the time the Order is placed.
Delivery terms and conditions are indicated on the Site and vary depending on the option chosen by the Customer.
Delivery means the transfer of physical possession of the Products to the Customer (the "Delivery").
The Delivery fees applicable to the Order are those mentioned on the Site at the time of the Order.
The risk of loss or damage to the Product is transferred to the Customer at the time of Delivery.
By exception, the risk is transferred to the Customer when the Product is handed over to the carrier when the Customer decides to use a carrier not offered on the Site.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the Customer's residential address, that of a natural person of their choice or a legal entity (delivery to their company)
Payment for purchases is made either via Paypal, or via the secure platform of our payment provider Shopify, or via our installment payment provider Alma.
The countries where delivery is accepted and the delivery times are indicated on the Site when the Order is placed, depending on the Customer's choice.
In order for the displayed deadlines to be met, the Customer must ensure that they have provided accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase number, access codes, intercom names and/or numbers, etc.) and a mobile number.
In the event of a delay in Delivery, the Customer may request the cancellation of the sale and obtain within a maximum period of fourteen (14) days from their request for this purpose the reimbursement of the sums paid for the Order.
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
9.1. Time limit and conditions for exercising the right of withdrawal
In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal with Debongout SAS, without having to give reasons for their decision.
The right of withdrawal can be exercised either by logging into their customer account in the "order" section, or by using and sending the model withdrawal form included in the appendix to the General Terms and Conditions of Sale by email to contact@debongout-paris.com.
9.2. Conditions for returning the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
Product returns are covered by Debongout SAS when the initial Delivery took place in mainland France.
The Customer returns the Order according to the instructions provided by Debongout SAS, without undue delay and, at the latest, within fourteen (14) days following the communication of their decision to withdraw in accordance with article L. 221-21 of the Consumer Code.
The Product must be returned in its original packaging, in its original, new, unused, undamaged condition.
To make a return, the Customer must follow the procedure indicated on the return slip received with their Order and recalled in the FAQ on the Site, under the heading "Returns & Refunds".
9.3. Refund of Products returned under the right of withdrawal
The refund of the Order by Debongout SAS will be made no later than fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.
However, Debongout SAS may defer the refund until it has received the Product or until the Customer has provided proof of shipment of the Product (photo of the package before closing + proof of deposit of the package stamped by the Post Office or the carrier including the package number), the date taken being the earlier of these facts.
Debongout SAS will refund the Customer the payment received, including delivery costs (with the exception of additional costs if the Customer chose a delivery method other than the standard delivery method). However, if the Customer returns only part of the Order, in this case the refund of the initial flat-rate shipping costs is not due.
Debongout SAS will make the refund using the same payment method as that used for payment of the Order, unless the Customer expressly agrees for it to use another payment method and insofar as the refund does not incur any costs for the consumer.
The refund of an order paid with an e-gift card, a gift card or a credit note, will automatically be refunded as a credit note.
Should the Customer fail to comply with the conditions of this article, Debongout SAS will not be able to refund the Products concerned.
In any event, the Customer is informed that their liability may be engaged in the event of depreciation of a Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product.
X. LIABILITY
Debongout SAS cannot be held liable for the non-execution or poor execution of the GTC in the event of force majeure, an event attributable to the Customer, or any unforeseen and insurmountable inconvenience or damage inherent to a third party, and in particular to the use of the Internet network.
The documents, descriptions and information relating to the Products appearing on the Site are not covered by any warranty, explicit or implicit, with the exception of warranties provided by law.
XI. WARRANTIES
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Legal guarantee of conformity
Debongout SAS is only obliged to deliver Products conforming to the contractual provisions. Products are considered to conform to the contractual provisions if they meet the conditions of articles L217-4 and L217-5 of the Consumer Code.
Thus, the Customer:
- benefits from a period of two (2) years from the delivery of the Product to act for non-conformity of the Product,
- is exempted from proving the existence of the non-conformity of the goods during the twenty-four months following the delivery of the Product, except for second-hand Products for which the period is six (6) months following the delivery of the Product
- can choose between repair or replacement of the Product, subject to the cost conditions provided for in article L217-12 of the consumer code;
However, the guarantee of conformity is excluded when the Customer was aware of the defect or could not have been unaware of it at the time of contracting.Similarly, the legal guarantee of conformity does not apply if Debongout SAS proves that the lack of conformity did not exist at the time of delivery of the Product.
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Legal guarantee against hidden defects
Furthermore, the Customer may also implement the legal guarantee for hidden defects of the item sold, within the meaning of articles 1641 et seq. of the Civil Code.
The guarantee against hidden defects allows the Customer to be protected against hidden defects in the purchased Product that prevent its use or affect it to such an extent that the Customer would not have purchased it.
Thus, within two years of the discovery of the defect, the Customer has the choice between two options: keep the Product and request a price reduction, or return the Product and request a refund of the price paid, in accordance with article 1644 of the Civil Code.
XII. FORCE MAJEURE
In the event of a force majeure event preventing the performance of these GTC, Debongout SAS will inform the Customer within fifteen (15) days from the occurrence of this event, by email or by registered letter with acknowledgment of receipt. All obligations of the parties are suspended for the entire duration of the force majeure event, without compensation. If the force majeure event extends for more than three (3) months, the transaction concerned may be terminated at the request of Debongout SAS or the Customer without compensation from either party.
XIII. PERSONAL DATA
The Customer's personal data is processed in accordance with personal data protection regulations as described in the Privacy Policy.
XIV. PARTIAL INVALIDITY
If one or more stipulations of these GTC are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.
XV. NON-WAIVER
No tolerance, inaction, or inertia on the part of Debongout SAS shall be interpreted as a waiver of its rights under the GTC.
XVI. MEDIATION - APPLICABLE LAW - COMPETENT JURISDICTION
These GTC are subject to French law.
In the event of a complaint not amicably resolved by Customer Service, and in accordance with Article L612-1 of the Consumer Code, the consumer Customer may use the mediation service free of charge within a period of less than one year from their written complaint to DEBONGOUT SAS.
To this end, DEBONGOUT SAS is a member of the SAS Mediation - Solution Consommation service. Thus, to contact the mediator, the consumer Customer must formulate their request by one of the following means:
- By mail to: SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint Jean de Niost- By email to: contact@sasmediationsolution-conso.fr
- By completing the online form entitled "Saisir le médiateur" (Contact the mediator) on the website https://sasmediationsolution-conso.fr
Regardless of the means of contact used, the request must imperatively contain:
- The applicant's postal, telephone and e-mail details,
- The name and address and registration number (50230/VM/2208) with Sas Médiation Solution, of the professional concerned,
- A brief statement of the facts. The consumer should specify to the mediator what they expect from this mediation and why,
- Copy of the prior complaint,
- all documents enabling the application to be processed (purchase order, invoice, proof of payment, etc.)
The Customer may also contact the dispute resolution platform provided online by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.
Failing an amicable resolution, any dispute relating to the interpretation or execution of the GTC shall be submitted to the legally competent courts.
XVII. CONTACT
For any information, you can contact Customer Service at hello@debongout-paris.com.
APPENDIX 1: WITHDRAWAL FORM TEMPLATE
(Complete and return this form and the order number only if you wish to withdraw from the contract. We advise you to also specify your order number)
To Debongout SAS
Email: contact@debongout-paris.com
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
Ordered on ……………..(order date) and/or received on ……………..(delivery date)
Consumer Customer Name:
Consumer Customer Address:
Signature of the Consumer Customer (only in case of notification of this form on paper)
Date:
LEGAL INFORMATION
I. PUBLISHER
Debongout SAS, a simplified joint-stock company, with a capital of €1343, registered with the Bobigny Trade and Companies Register under number 843 975 061, whose registered office is at 10 rue de la Bourse 75002 Paris, France.
The publishing director is Claire Leblond-Faure, legal representative of Debongout SAS.
Contact: contact@debongout-paris.com
II. HOST
SHOPIFY Inc
Address: 151 O'Connor Street, Ottawa, Ontario K2P 2L8
Tel: 1-613-241-2828
