T&Cs and T&Cs
General Terms and Conditions of Sale and Use
Last modified: April 2026
www.debongout-paris.com (the "Site") is published by Debongout, a simplified joint-stock company with capital of €1343, whose registered office is located at 10 rue de la Bourse 75002 Paris, France, registered with the Bobigny Trade and Companies Register under number 843 975 061, and whose intra-community VAT number is FR58843975061 (hereinafter "Debongout SAS").
I. APPLICATION OF GENERAL TERMS AND CONDITIONS OF SALE
The general terms and conditions of sale (the "GTC") detailed below apply to all orders for products (the "Products") placed via the Site with Debongout SAS by any person (the "Customer").
The Customer must read the GTC before placing any order (the "Order"), the GTC being available on the Site. Debongout SAS reserves the right to adapt or modify these GTC at any time. However, the version of the GTC applicable to any sale is the one appearing online on the Site at the time of the Order. Consequently, placing an Order requires the Customer's full and unreserved prior acceptance of the GTC by clicking on the "I accept the general terms and conditions of sale" button.
II. INFORMATION ON THE SITE AND SITE ACCESSIBILITY
The Site is accessible to all internet users 24/7 in principle, except for interruptions, scheduled or not, by Debongout SAS or its service providers, for maintenance and/or security purposes or in cases of force majeure (as defined below). Debongout SAS shall not be held responsible for any damage, of whatever nature, resulting from the unavailability of the Site caused by a third party or a case of force majeure.
Debongout SAS does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without breakdown or interruption. Debongout SAS cannot be held responsible for data transmission, connection or network unavailability problems that are not its fault.
Debongout SAS reserves the right to evolve the Site for technical or commercial reasons.
III. SITE REGISTRATION
The Customer may register on the Site beforehand by creating an account gathering the Customer's information (the "Account").
The Customer receives a registration confirmation email.
When creating their Account, the Customer must ensure the accuracy and completeness of the data they provide. The Customer is required to always update their personal information. In the event of an error in the recipient's contact details, Debongout SAS cannot be held responsible for the impossibility of delivering Products.
By registering on the Site, the Customer declares and guarantees to Debongout SAS that they are of legal age and have the legal capacity to contract.
The Customer may delete their account at any time by contacting Debongout SAS at the email address: hello@debongout-paris.com
IV. PRODUCTS
The Products offered for sale are those described on the Site on the day of the Customer's consultation of the Site, within the limits of available stock. These indications are updated automatically in real time. In the event that a sale is made for a Product indicated as available by mistake, Debongout SAS will offer a replacement product or a refund of your Order.
The Products available on the Site are of two categories: new Products or vintage Products. For the second category, the Customer understands that these are second-hand products which may therefore have slight defects or signs of wear as specified in the Product description and/or Product photographs.
V. ORDERS
Placing an Order on the Site is subject to compliance with the procedure established by Debongout SAS on the Site, which includes successive steps leading to the validation of the Order.
The Customer can select as many Products as they wish, which will be added to the shopping cart (the "Cart"). The Cart summarizes the Products chosen by the Customer, as well as the prices, taxes, and associated costs. The Customer can freely modify the Cart before validating their Order. Validation of the Order constitutes confirmation of the Customer's acceptance of the GTC, the Products purchased, their price, and associated taxes and costs.
A confirmation email summarizing the Order (Product(s), price, quantity, etc.) will be sent to the Customer by Debongout SAS. For this purpose, the Customer formally accepts the use of email for the confirmation by Debongout SAS of the content of their Order. Invoices are available upon request, by sending an e-mail to hello@debongout-paris.com
VI. LIMITED PRODUCT AVAILABILITY
Debongout SAS reserves the right to remove any Product displayed on the Site at any time and to replace or modify any content or information appearing thereon.
Debongout SAS shall not be held liable to the Customer or a third party for the harmful consequences of removing a Product from the Site, or of replacing or modifying any content or information appearing on this Site.
VII. PRICES AND PAYMENT TERMS
Product prices are indicated on the Site in euros, including VAT and shipping costs, but excluding customs duties and other taxes for shipments outside the European Union. For shipments outside the European Union, if applicable, customs duties and other taxes must be paid by the Customer directly to the carrier.
All prices displayed are calculated and include the value-added tax (VAT) applicable in France.
Debongout SAS reserves the right to modify its prices at any time, but Products will be invoiced on the basis of the rates displayed at the time of payment of the Order.
Purchases can be paid for either via Paypal, or via the secure platform of our payment provider Shopify, or via our installment payment provider Alma.
The Seller offers its Customers Alma's credit service for the payment of their purchases and the execution of payment. This is conditioned by the Customer's acceptance of the GTC or the credit agreement proposed by Alma.
Any refusal of credit by Alma for an order may result in its cancellation.
Any termination of the GTC linking the Customer and the Seller entails the termination of the GTC or the credit agreement between Alma and the Customer.
Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
- Purchase amount : only purchases with a minimum amount of 100€ and a maximum amount of 2000€ are eligible for payment with Alma
- Fees: When paying in installments with Alma, the Customer does not pay any fees.
Alma is a remote payment manager and issues an electronic certificate that will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the Civil Code - Termination: Any termination of the GTC linking the Seller and the customer entails the termination of the GTC between Alma and the customer.
For any information concerning Paypal, the customer can consult the following website: https://www.paypal.com.
For any information concerning Shopify, the Customer can consult the following website: https://www.shopify.com/fr/paiements
The Customer expressly acknowledges that validation of the Order obligates them to pay the price of the Products.
The data recorded and stored by Debongout SAS constitute proof of the Order and all past sales, unless disputed by the Customer. Unless disputed by the Customer, the data recorded by Paypal, Shopify or Alma constitute proof of any financial transaction between the Customer and Debongout SAS.
VIII. DELIVERY
Deliveries are made to the destinations offered on the Site and carried out by the service providers available depending on the options offered at the time of placing the Order.
Delivery terms and conditions are indicated on the Site and vary according to the option chosen by the Customer.
Delivery refers to the transfer of physical possession of the Products to the Customer (the "Delivery").
The Delivery fees applicable to the Order are those mentioned on the Site at the time of the Order.
The risk of loss or deterioration of the Product is transferred to the Customer at the time of Delivery.
By exception, the risk is transferred to the Customer upon delivery of the Product to the carrier when the Customer decides to use a carrier not offered on the Site.
Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the address of the Customer's residence, of a natural person of their choice or of a legal entity (delivery to their company).
Purchases are paid either via Paypal, or via the secure platform of our payment provider Shopify, or via our installment payment provider Alma.
The countries where delivery is accepted and the delivery times are indicated on the Site at the time of placing the Order, depending on the Customer's choice.
In order for the displayed deadlines to be met, the Customer must ensure that they have provided accurate and complete information concerning the Delivery address (such as, in particular: street number, building number, staircase, access codes, names and/or intercom numbers, etc.) and a mobile phone number.
In the event of exceeding the Delivery time, the Customer may request the cancellation of the sale and obtain, within a maximum of fourteen (14) days from their request to this effect, the reimbursement of the sums paid for the Order.
IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS
9.1. Withdrawal period and terms
In accordance with article L.221-18 of the Consumer Code, the non-professional Customer has a period of fourteen (14) days from receipt of the Order to exercise their right of withdrawal with Debongout SAS, without having to give reasons for their decision.
The right of withdrawal can be exercised either by logging into their customer account in the "order" section, or by using and sending the withdrawal form template included in the appendix to the General Terms and Conditions of Sale by email to contact@debongout-paris.com.
9.2. Terms of return of the Order under the right of withdrawal
The right of withdrawal is exercised without penalty.
The return of Products is covered by Debongout SAS when the initial delivery took place in metropolitan France.
The Customer returns the Order according to the instructions provided by Debongout SAS, without undue delay and, at the latest, within fourteen (14) days following the communication of their decision to withdraw in accordance with Article L. 221-21 of the Consumer Code.
The Product must be returned in its original packaging, in its original condition, new, unused, undamaged.
To make a return, the Customer must follow the procedure indicated on the return slip received with their Order and recalled in the FAQ on the Site, under "Returns & Refunds".
9.3. Refund of Products returned under the right of withdrawal
The refund of the Order by Debongout SAS will be made at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw.
However, Debongout SAS may defer the refund until it has received the Product or the Customer has provided proof of shipment of the Product (photo of the package before closing + proof of deposit of the package stamped by the Post Office or the carrier including the package number), the date taken being the first of these events.
Debongout SAS will refund the payment received by the Customer, including delivery costs (with the exception of additional costs if the Customer had chosen a delivery method other than the standard delivery method). However, if the Customer returns only part of the Order, in this case, the refund of the initial flat-rate shipping costs is not due.
Debongout SAS will make the refund using the same payment method as that used for the payment of the Order, unless the Customer expressly agrees to use another payment method and provided that the refund does not incur costs for the consumer.
The refund of an order paid with an e-gift card, a gift card or a credit note, will automatically be refunded as a credit note.
Failure by the Customer to comply with the conditions of this article will prevent Debongout SAS from refunding the Products concerned.
In any event, the Customer is informed that their liability may be engaged in the event of depreciation of a Product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this Product.
X. LIABILITY
Debongout SAS cannot be held liable for the non-performance or improper performance of the GTC in cases of force majeure, an event attributable to the Customer, or any unforeseeable and insurmountable inconvenience or damage inherent to a third party, and particularly to the use of the Internet network.
The documents, descriptions, and information relating to the Products appearing on the Site are not covered by any warranty, explicit or implicit, with the exception of warranties provided by law.
XI. WARRANTIES
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Legal guarantee of conformity
Debongout SAS is only required to deliver Products that comply with the contractual provisions. Products are considered to be in conformity with the contractual provisions if they meet the conditions of Articles L217-4 and L217-5 of the Consumer Code.
Thus the Customer:
- benefits from a period of two (2) years from the delivery of the Product to act for non-conformity of the Product,
- is exempted from providing proof of the existence of the non-conformity of the goods during the twenty-four months following the delivery of the Product, except for second-hand Products for which the period is six (6) months following the delivery of the Product
- can choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L217-12 of the Consumer Code;
However, the guarantee of conformity is excluded when the Customer was aware of the defect or could not have been unaware of it at the time of contracting.Similarly, the legal guarantee of conformity does not apply if Debongout SAS proves that the defect of conformity did not exist at the time of delivery of the Product.
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Legal guarantee against hidden defects
In addition, the Customer may also invoke the legal guarantee against hidden defects in the sold item, within the meaning of articles 1641 et seq. of the Civil Code.
The guarantee against hidden defects protects the Customer against hidden defects in the purchased Product that prevent its use or affect it to such an extent that the Customer would not have purchased it.
Thus, within two years of discovering the defect, the Customer has the choice between two options: keep the Product and request a price reduction, or return the Product and request a refund of the price paid, in accordance with article 1644 of the Civil Code.
XII. FORCE MAJEURE
In the event of a force majeure event preventing the performance of these GTC, Debongout SAS will inform the Customer within fifteen (15) days of the occurrence of this event, by email or registered letter with acknowledgment of receipt. All obligations of the parties are suspended for the entire duration of the force majeure event, without compensation. If the force majeure event extends for more than three (3) months, the affected transaction may be terminated at the request of Debongout SAS or the Customer without compensation from either party.
XIII. PERSONAL DATA
The Customer's personal data is processed in accordance with data protection regulations as described in the Privacy Policy.
XIV. PARTIAL INVALIDITY
If one or more stipulations of these GTC are held to be invalid or declared as such pursuant to a law, regulation or following a final decision of a competent court, the other stipulations will retain their full force and scope.
XV. NON-WAIVER
No forbearance, inaction or inertia on the part of Debongout SAS shall be interpreted as a waiver of its rights under the GTC.
XVI. MEDIATION - APPLICABLE LAW - COMPETENT JURISDICTION
These GTC are subject to French law.
In the event of a complaint not amicably resolved by Customer Service, and in accordance with article L612-1 of the Consumer Code, the consumer Customer may use the mediation service free of charge within a period of less than one year from their written complaint to DEBONGOUT SAS.
To this end, DEBONGOUT SAS is a member of the SAS Mediation - Consumer Solution service. Thus, to refer the matter to the mediator, the consumer Customer must formulate their request by one of the following means:
- By postal mail to: SAS Médiation Solution, 222 chemin de la Bergerie, 01800 Saint Jean de Niost- By email to: contact@sasmediationsolution-conso.fr
- By completing the online form titled "Saisir le médiateur" (Contact the mediator) on the website https://sasmediationsolution-conso.fr
Regardless of the method of submission used, the request must imperatively contain:
- The claimant's postal, telephone and electronic contact details,
- The name and address and registration number (50230/VM/2208) with Sas Médiation Solution, of the professional concerned,
- A brief summary of the facts. The consumer will specify to the mediator what they expect from this mediation and why,
- Copy of the initial complaint,
- all documents allowing the processing of the request (purchase order, invoice, proof of payment, etc.)
The Customer may also contact the dispute resolution platform set up by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.
Failing amicable resolution, any dispute relating to the interpretation or execution of the GTCs shall be submitted to the legally competent courts.
XVII. CONTACT
For any information, you can contact Customer Service at hello@debongout-paris.com.
APPENDIX 1: WITHDRAWAL FORM TEMPLATE
(Complete and return this form and the order number only if you wish to withdraw from the contract. We also advise you to specify your order number)
To Debongout SAS
Email: contact@debongout-paris.com
I hereby notify you of my withdrawal from the contract for the sale of the following good(s):
Ordered on ……………..(order date) and/or received on ……………..(delivery date)
Name of consumer client:
Address of consumer client:
Signature of consumer client (only in case of notification of this form on paper)
Date:
LEGAL INFORMATION
I. PUBLISHER
Debongout SAS, a simplified joint-stock company, with a capital of €1343, registered with the Bobigny Trade and Companies Register under number 843 975 061, whose registered office is located at 10 rue de la Bourse 75002 Paris, France.
The director of publication is Claire Leblond-Faure, legal representative of Debongout SAS.
Contact: contact@debongout-paris.com
II. HOST
SHOPIFY Inc
Address: 151 O’Connor Street, Ottawa, Ontario K2P 2L8
Tel.: 1-613-241-2828
